Help

 

General Shop/Ordering Inquiries

Shopping With Us

How can I contact Customer Service?

What forms of payment do you accept?

How do I place an order?

Is VAT included in the price? How do I get a VAT invoice with my receipt?

Is your order process secure?

How can I edit or cancel my order after it has been submitted?

Delivery

Delivery Options and Rates

How do I track my order/check the status of my order?

How do I change my delivery address?

Returns

How do I make a return?

Product Enquiries

How can I purchase food items that are not offered in the shop?

What should I do if my snack bars arrive and they are melted?

Can I purchase snacks in smaller/in different pre-packages?

Why are you limiting the quantity of an item I want to purchase?

What happens if an item is out of stock?

My Account

Privacy and Security

 

 

General Shop/Ordering Inquiries

Shopping with Us

Navigating the Shop

you can use the menu at the top of each page to navigate around the shop to find the products you want. We've tried to make our products easy to find by putting them into relevant acategories that you can reach from the top menu.alternatively, you can use the search box to look for items matching your search words.On some pages you can narrow your selection to, for example, products within a specific price range. You can add products into your shopping cart directly from some category or search pages by selecting the quntity you want and clicking the Add to Basket button.

Product Details

If you want more information about a product then just click on the product image or the product title.

Overview

Here you will find the most important information about the selected product. For food products, the weight per serving and the ProPoints® value will also be shown.

Nutritional information

Here we list you the nutritional information per 100g or 100 ml and per portion defined.

Ingredients

In this tab you will find all the ingredients contained in the product.

Allergen Information

We indicate whether the product is suitable for vegetarians, wheehter the product is Gluten free and how to store it best.

Enlarge an image

If you want to look at a product more closely the simply click on the image to see a larger version.

Availability

If a product is in stock, we will mark it with the green marked "In Stock". If a product is not available, this is indicated by the red note "Out of stock".

Price

The prices can be found on the respective product. They are shown in bold and include VAT.

Shopping Basket

The shopping basket icon shows how many items you have already selected and the total value of those products. Clicking on the shopping basket icon shows the items in your basket and the price. When you've finished adding items to your basket you can complete your order by clicking on the Checkout button.

Checkout

We only accept orders from registered users of the Weight Watchers web shop. If you don't already have an account, you will be asked to create one as part of the checkout process. If you're already a registered customer then simply enter your e-mail address and your personal password to login and complete your order. If you're already logged in this step is omitted.

Billing and shipping address

Select a billing address from your address book or enter a new address. Unfortunately, we can only deliver to customers resident in the United Kingdom ecluding Northern Ireland. We can also deliver to the Isle of Man and BFPO address but not the Channel Islands,  other British Overseas territories or P.O. Box address. Decide whether you want to have your items delivered to your billing address or a different delivery address and click "Continue". If required, enter the delivery address and click "Continue".

Delivery Method

Select your delivery method. Our delivery options and rates can be found here. Click "Continue"".

Payment Information

Select a payment method.The available payment methods are detailed here. If you have selected payment by credit card or direct debit, then fill in the fields indicated and click "Continue". If you select PayPal, you will be taken to the PayPal website to complete your payment later in the process, after the Order Review stage.

you have a final opportunity to review your order. To complete your order you much click the box to accept our terms and conditions and privacy statement. Then click the Pay Now button. If you selected PayPal you will be passed to the PayPal website to complete your payment.

How can I contact Customer Service?

If you have any questions please contact Customer Service on  03456 788 999, or via e-mail uk.shop@weight-watchers.co.uk. Our Customer Services department is open from Monday to Friday between 9:30am-4.30pm, except on public holidays.

What forms of payment do you accept?

Currently we accept Visa (credit or debit), MasterCard (credit or debit) or American Express. When you are checking out, you will be prompted to enter your card number for payment.

We also accept PayPal, you will be asked to log into your PayPal account to confirm the transaction.

How do I place an order?

First, add any items you wish to purchase to your Shopping Basket. You can do this by clicking the  Add to Basket  button for the items you wish to add. When you are ready to place an order, click the   Go To Shopping Basket link located on the right side of any page in the Weight Watchers Shop. After reviewing items in the basket, click the Checkout button at the bottom to begin the checkout process. Please make sure to follow all the steps in the checkout process. If you have a promotional code you will be able to enter the code at the bottom of the checkout page.

When you successfully complete the checkout, you will be directed to an order confirmation page and you will receive order confirmation e-mail.

Please note that we currently accept orders only through the Weight Watchers Shop. We do not accept orders by phone, fax or email.

Is VAT included in the price? How do I get a VAT invoice with my receipt?

All prices are shown inclusive of VAT at the prevailing rate. Please note, we do not issue VAT invoices with your receipt. However, should you wish to receive a VAT invoice, please contact us at uk.shop@weight-watchers.co.uk.

Is your order process secure?

When you are placing an order on the Internet, your security is our number one priority. Our web site uses Secure Socket Layer (SSL) technology, the industry top standard encryption protocol to keep your card information secure.

How can I edit or cancel my order after it has been submitted?

We endeavour to ship items to you quickly, and as a result, after you place an order via the Weight Watchers Shop, we will not be able to stop your order from being processed. If you are not happy with your order, please follow the instructions as indicated under 'Returns Policy' which is located on the Shop Terms & Conditions  page.

Delivery

Delivery Options and Rates

If you place your order by 1pm on a Business Day, you should receive your delivery within 2-4 Business Days from the date of order

We are not able to accommodate specific time slot delivery at this time. Please leave additional delivery instructions during the checkout process for where to leave your parcel should you not be available to receive the delivery. Weight Watchers are not liable for the security of products once delivered.

Business Days: Monday - Friday, excluding Bank Holidays within the United Kingdom.

Delivery and handling rates are calculated based on the value of the order being placed. Please refer to the rate charts below for detailed delivery rates.

Orders     Standard  £3.95    Up to £44.99, £45.00 and over FREE

How do I track my order/check the status of my order?

At the top of the Weight Watchers Shop page, click on My Account Click on My Orders. From that page, you can view your order history as well as track the status of any current orders.

How do I change my delivery address?

At the top of the Weight Watchers Shop page, click on My Account. Click on My Address Book. On that page, you can update your Delivery and Billing Address.

 

Returns Procedure

How do I make a return?

If you decide to return an item, please  follow the instructions on the delivery note sent with your order. For further information on returns and refunds procedures please see Shop Terms & Conditions.

Product Enquiries

How can I purchase food items that are not offered in the shop?

If you do not find the product you are looking for in the Weight Watchers Shop it may currently be unavailable. We offer only certain Weight Watchers products to our Online Subscribers.

For information on where to purchase Weight Watchers Products at retail locations, visit www.weightwatchersfoods.co.uk.

What should I do if my snack bars arrive and they are melted?

Please note that in warmer weather there is some risk that any products with chocolate may arrive melted. Unfortunately we cannot control the temperature and conditions the bars are exposed to once they leave our distribution centre. These items should return to their normal state if they are allowed to cool or are placed in the fridge. We do not consider these items to be damaged or defective, and the returns policy, as detailed in the Shop Terms & Conditions (located on every page in the Weight Watchers Shop) does not apply to them.

Can I purchase snacks in smaller/in different pre-packages?

The food products in the Weight Watchers Shop are only available in the pre-packaged varieties that we offer and cannot be "swapped" for different flavours or broken down into smaller quantities.

Why are you limiting the quantity of an item I want to purchase?

We sell and deliver Shop Products to end user customers for personal use only and such items are not for resale. Therefore, we limit quantities on particular items that can be purchased through the Weight Watchers Shop.

What happens if an item is out of stock?

When an item is out of stock, we do not offer timetables for availability as we cannot guarantee the delivery date of product into our Distribution Centre. Please check back regularly and when this item becomes available you will be able to add it to your shopping basket.

 

My Account

This is your very own personal area in the Weight Watchers Shop! Here we outline the different functions available to youy.

Registration

To register in the Weight Watchers Shop, you need a valid e-mail address. Then choose a password which must contain at least six characters. To help us understand our customers better we ask you a few questions about your experience of using Weight Watchers and Weight Watchers products. For your safety you will then receive an email with a confirmation link. When you've have clicked on the link your registration is complete.

Log in

If you are already registered in the Weight Watchers Shop, you need to log in using your e-mail address and your password. If you can't remember your password, just click "forgot password". You will then receive an email with a link. After clicking the link, you can create a new password.

Account Information

Here, you can change your name, email address or password.

Address book

In Address Book, you can add additional addresses, make changes to addresses and change which are your default billing and delivery addresses.

My Orders

Here you can view previous orders. The status will show if an order is still being processed by us or is already on its way to you.

Newsletter subscriptions

Click here to subscribe or unsubscribe from the Weight Watchers newsletter.

 

Privacy and Security

Your privacy and your personal data are very important to us. We are therefore committed to protecting the personal data of visitors to our website. For detailed information on data protection and security of your personal information, see our privacy statement.