WW Shop Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR ORDER. Unless we indicate otherwise, by placing an order for products (“Shop Products”) offered currently or in the future via the WW Shop available on our Website (the “WW Shop”), you are agreeing to these terms and conditions (“Shop Terms”). The Shop Terms are additional terms that supplement, and should be read in conjunction with, the Terms & Conditions, or Subscription Agreement, as applicable, that govern your use of this Website. When you place an order through the Online Shop, you are ordering from WW (UK) Ltd an affiliate of WW.co.uk Ltd.

We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Shop Terms at any time. You should check these Shop Terms periodically for changes. By placing an order through the WW Shop after we post any changes to the Shop Terms, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Shop Terms, you should not purchase from our WW Shop. For the avoidance of doubt, these Shop Terms do not apply to your purchase of any of the fee-based products offered on the website and such fee-based products will not be considered Shop Products.

Terms & Conditions - In General

By purchasing via the WW Shop, you agree to be legally bound and to abide by these Shop Terms. We reserve the right to change, suspend, or discontinue any aspects of the WW Shop at any time, without prior notice. We sell and ship Shop Products to end user customers and such items are not available for resale.

Shop Product Description

We attempt to be as accurate as possible in our Shop Products descriptions. However, we do not warrant that Shop Product descriptions or other content of the WW Shop is accurate, complete, reliable, current, or error-free. Occasionally there may be information in the WW Shop that contains typographical errors, inaccuracies, or omissions that may relate to Shop Product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have placed your order).


The prices of Shop Products are subject to change at any time without notice. All prices are shown inclusive of VAT at the prevailing rate. We cannot confirm the price of an item until your purchase is complete. On rare occasions, an item may be priced incorrectly in the WW Shop. If the price for the item in the WW Shop is incorrect and is higher or lower than the price provided at the time you placed your order, we may in our sole discretion inform you of the correct price and give you the option to order the item at the correct price, or we may cancel the order for such item and notify you of such cancellation.

Please note we do not issue VAT invoices with your receipt. However, should you wish to receive a VAT invoice, please contact us at uk.shop@weight-watchers.co.uk

Coupons codes

Please note that only one coupon code can be used at any one time. 

Product Availability

The availability of Shop Products is subject to change at any time without notice. In the event that any goods ordered are not available, we will notify you of a delay or cancellation of all or part of your order.

Placement and Acceptance of Your Order

When you enter your credit or debit card information and place your order, we will begin processing payment and you will be given an order number. You will also receive an email acknowledging that your order has been received. We will send you another email to notify you when your order has been dispatched

The information about the Shop Products (including descriptions, quantities and price) does not represent an offer by us to sell the products on that basis. We are inviting you to make us an offer to purchase our products. Additionally your receipt of an electronic or other form of order acknowledgment does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason and/or to limit quantities on any order, without giving any reason or prior notice. You will be notified of our acceptance when your order has been dispatched .


All orders placed via the WW Shop are subject to product availability and will be shipped to a valid address within the United Kingdom and the Channel Islands, according to our delivery options as stated below. Delivery prices include delivery and handling charges. Please review Delivery Options & Rates (below) for additional information on delivery times, rates and policies.

Delivery is not available to addresses in Northern Ireland.

Delivery Options & Rates

Standard Delivery: If you place your order by 1pm on a Business Day, you should receive your delivery within 2-4 Business Days from the date of order

We are not able to accommodate specific time slot delivery at this time. Please leave additional delivery instructions during the checkout process for where to leave your parcel should you not be available to receive the delivery. WW are not liable for the security of products once delivered.

Business Days: Monday - Friday, excluding Bank Holidays within the United Kingdom -
Delivery and handling rates are calculated based on the value of the order being placed. Please refer to the rate chart below for delivery rates.

Standard delivery £3.50

FREE delivery when you spend £25 or over

Right to Cancel

We endeavour to ship items to you quickly, and as a result, after you place an order via the WW Shop we will not be able to stop your order from being processed. However, in accordance with your statutory rights, you have the right to cancel (for any reason) the contract for the purchase of an item, other than goods made to your specification, magazines and perishable goods, like fresh food, and CDs, DVDs or computer software, where they have been unsealed, within 14 days from the day on which you or a third party indicated by you receives the goods purchased . You can request a cancellation by contacting WW within the 14 day cancellation period on 034567 88 999 or by email to uk.shop@weight-watchers.co.uk  or by completing this form and emailing it to uk.shop@weight-watchers.co.uk or by post to WW Shop, Millennium House, Ludlow Road, Maidenhead, SL6 2SL. The goods should be returned to WW by following the instructions on the delivery note sent with your order. We shall arrange for the amount that you have paid for the goods, including delivery charges, to be returned to you as soon as possible but in any event within 14 days from the day on which we receive the goods back from you.

For At Home offers: you may, for any reason, use your withdrawal right within a maximum period of 14 (fourteen) days following receipt of the physical products sold within the At Home offer, regardless of when you activate your subscription to WW Digital which can occur before or after the receipt of the physical goods.

In addition to your statutory rights the following returns policy relating to items purchased from our WW Shop applies.

Damaged or Defective Items.

If you receive damaged or defective items, we will either re-deliver your order at no charge to you, or provide a full refund of your purchase price, including the delivery and handling charges on your original order. You will need to contact us within (and including) 30 days of receiving the item. indicating whether you want a replacement item or a refund. In either event please contact Customer Service as set forth below.

Please note that in summer months there is some risk that chocolate snack bars will arrive melted. Unfortunately we cannot control the temperature and conditions the bars are exposed to once they leave our fulfilment centre. Delivery trucks can get very hot in the summer months and chocolate is bound to melt. These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and this return policy does not apply to them.

How to Return:

If you decide to return an item, please follow the instructions on the delivery note sent with your order.

WW Meetings.

We regret that Shop products purchased from our WW Shop cannot be returned to any WW Meetings

Limitation of Liability

In no event shall our total liability to you for all damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for the Shop Products. If you are dissatisfied with any portion of the Shop Products, or with any other provision of these terms and conditions, your sole and exclusive remedy is to return the Shop Products in accordance with our Returns Policy below.


You are entitled to you statutory rights.

Contact Us

Should you have any questions relating to the Shop Terms or about your order then please telephone us on on 034567 88 999. Our Customer Services department is open from Monday to Friday between 8 am - 10pm. Saturday- Sunday including Bank Holidays 9am-5pm